Three Cairns Counselling banner image - from Ben Nevis, Scotland

Due to the COVID-19 crisis I am now only offering Online Counselling


About Val

What to expect

Talking Therapy

PICT Therapy

Online Counselling


Val Freeman

Registered Member
MBACP (Accred)

07582 160 516

Official logo of Val Freeman as an Accredited Counsellor of the BACP (British Association of Counselling and Psychotherapy)

Online Counselling

What is online counselling?

Online counselling is essentially the same as face-to-face counselling except that we would have the session remotely using your computer, mobile or tablet.

Why are you suspending face-to-face counselling?

Due to the coronavirus outbreak and the fact that meeting face-to-face over an extended time carries a high risk of spreading the infection, I have taken the decision to suspend all face-to-face sessions for the time being. Instead I’m offering an online service via the app, VSEE.

How does it compare to visiting a counsellor in person?

Research has shown that online counselling can be as effective as face-to-face counselling. However, there are some drawbacks. For example, sometimes the image may not be perfectly clear, there may be audio glitches if the connection isn’t good, and we can’t make eye contact in the same way as in person. For these reasons your assessment session would also be an opportunity for you to try out this way of working.

How does it work?

Your session would be run using VSEE because it’s more secure than other video communication services. VSEE can be used on a laptop, tablet or mobile phone. I would send you an email invitation to join VSEE and ask you to follow that, download the app and install it on your device. I’d suggest trying it out on your own before we meet remotely.

When meeting, you’d need to ensure you have privacy for your call.

Can I use Skype or FaceTime?

Because of security and reliability, I’m not offering counselling on these services. Therefore you’d need to install VSEE on your device to allow me to work with you.

What happens when the COVID-19 crisis is over?

When the crisis is over I anticipate switching back to face-to-face counselling. However, if you start with online counselling and/or prefer it, I would try to continue meeting with you in this way. Please be aware that your online counselling time slot may have to change at that point as I would need to give priority to those with face-to-face bookings due to physical room availability.

Other concerns or questions?

I’d be happy to answer any questions over the phone. Please email me or leave me a text or voicemail and we can arrange a mutually convenient time to talk.

Three Cairns Counselling
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